Privacy Policy
Last updated: January 25, 2026
In Plain English
We collect what you give us — account details, your profile, your pets, payment information, and messages — plus some things automatically, like device and usage data. We use it to run the platform and share it only in the ways described below. You have rights over your data, including access and deletion; see Your Rights & Choices. The full policy below is what governs — this summary does not replace it.
1Information We Collect
Information You Provide
- Account information (name, email, phone number, password)
- Profile information (bio, profile photo, location)
- Pet information (species, breed, age, special needs)
- Payment information (processed securely through Stripe)
- Communications (messages, reviews, support requests)
- Identity verification documents (for Sitters)
- Timezone and notification preferences
Information We Collect Automatically
- Device information (device type, operating system, browser)
- Usage data (pages visited, features used, time spent)
- Optional signup-attribution information (first page visited, referral source, campaign tags, and how you heard about us)
- Location data (with your permission)
- Cookies and similar technologies
- Device identifiers (for trusted device security)
2How We Use Your Information
4Data Security
We implement appropriate technical and organizational measures to protect your personal information:
Encryption
Data encrypted in transit and at rest
Security Audits
Regular security assessments
Access Controls
Strict authentication measures
Training
Employee data protection training
Note: No method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
5Your Rights & Choices
Depending on your location, you may have the right to:
To exercise these rights, please contact us at privacy@sitterright.com
7Data Retention
We retain your information for as long as your account is active or as needed to provide services. We may also retain certain information as required by law or for legitimate business purposes, such as resolving disputes or enforcing agreements.
Account Deletion
- When you request account deletion, there is a 30-day grace period during which you can cancel the request
- After 30 days, your personal data is permanently deleted
- Financial records (bookings, payments) are retained for legal and tax compliance, with personal identifiers removed
8International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses approved by relevant authorities.
9Children's Privacy
Our Platform is not intended for children under 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete it promptly.
10Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our Platform or by email. Your continued use after changes constitutes acceptance of the updated policy.
11Contact Us
If you have questions about this Privacy Policy or our data practices, contact us: