Trust & Safety
Learn how we keep hosts and sitters safe throughout the booking process
Platform Protection
SitterRight has built-in safety features to protect both hosts and sitters throughout the booking process.
VerifyPlus
Sitters can add a background check. Only the pass/fail result is ever shown — never the report itself. Hosts can ask for it on any listing.
Verified Basics
ID, email, and phone verification — free for everyone. These signals are visible to the people you sit or host with, and never affect where a profile appears in search.
Secure Payments
Booking fees, paid sits, refunds, and payouts are handled through the platform with a clear payment record.
Secure Messaging
Communicate safely through our in-app messaging system with full message history.
Reviews & Ratings
Transparent review system helps you make informed decisions based on real experiences.
24/7 SitterRight Support
SitterRight support includes 24/7 help, secure payments, and secure messaging.
Safety tips
Habits that keep every sit safe — pick your side.
Check Verified Basics and VerifyPlus
Look at which signals a sitter has: Verified Basics covers ID, email, and phone; VerifyPlus shows a background check has passed.
Meet Before Confirming
Arrange a meet-and-greet before confirming any sit. This allows your pets to get comfortable with the sitter.
Check Reviews & References
Read reviews from other hosts and don't hesitate to ask for additional references.
Provide Clear Instructions
Leave detailed care instructions, emergency contacts, and your vet's information.
Use In-App Payments
Always pay through SitterRight so fees, refunds, credits, and payouts stay visible in one record.
Stay Connected
Request regular updates and photos during the sit. Use our messaging system to stay in touch.
Community Guidelines
Our community is built on mutual respect and trust. We expect all members to:
Read our full Community Guidelines for more details.
In Case of Emergency
If you experience an emergency during a sit, contact local emergency services immediately. Then reach out to us for support.
Contact SupportHave a Concern?
If you've experienced or witnessed something that doesn't feel right, please let us know. We take all reports seriously.